Cancellation & Refund Policy

Last updated: 9 October 2026

1. Scope

This policy explains how cancellations and refunds work for services provided by DKSC Infotech Solutions Private Limited ("we", "us"), including software, AI, cloud, design and marketing engagements, recurring subscriptions, and our FinTech payment services (payin collections and payouts). It should be read together with our Terms of Service and any signed proposal or statement of work ("SOW"). Where a signed SOW sets different terms, the SOW applies.

2. Cancelling a project engagement

• Before work starts: you may cancel by written notice. Any advance paid is refunded in full, less non-refundable charges listed in section 4.
• After work has started: either party may terminate an active SOW with 30 days' written notice, as set out in our Terms of Service. You pay for work completed up to the termination date; any advance paid beyond that amount is refunded.
• Deliverables completed and paid for up to the cancellation date are handed over to you.

3. Subscriptions, retainers and support plans

Monthly or annual plans (for example hosting, maintenance, support or marketing retainers) can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and the service continues until then. We do not refund partially used billing periods unless the service was not delivered because of a fault on our side.

4. Non-refundable charges

• Third-party costs paid on your behalf — domains, software licences, cloud usage, app store fees and advertising spend.
• Setup, onboarding and KYC verification fees, once verification has been initiated.
• Payment gateway or bank charges deducted on the original payment.

5. FinTech services — payin and payout

• Payin refunds to your customers are initiated by you, the merchant, under your own refund policy. Once initiated, the amount is returned to the customer's original payment method within the timelines set by the customer's bank or payment network.
• Payouts cannot be cancelled or reversed once they have been processed to the beneficiary's bank. A payout that fails or is rejected by the beneficiary bank is credited back to your merchant balance.
• Chargebacks and disputes are handled under the rules of the relevant bank and card network. We share dispute details with you and submit the evidence you provide.
• Closing a merchant account: you may request closure at any time. Your remaining balance is settled to your registered bank account after deducting applicable fees, pending refunds, chargebacks and any reserve, and subject to any hold required by our banking partners or by law.

6. How to request a cancellation or refund

Email info@dkscsolutions.co.in from your registered email address with your name or company name, the invoice, order or transaction ID, and the reason for the request. We acknowledge every request within one business day.

7. Refund timelines

Approved refunds are processed within 7–10 working days to the original payment method. The time for the amount to appear in your account then depends on your bank or card issuer.

8. Changes to this policy

We may update this policy from time to time. Changes are reflected by the "Last updated" date above and apply to requests made after that date.

9. Contact

Questions about this policy can be sent to info@dkscsolutions.co.in or +91 78750 63657 (Mon–Fri, 9:30am–6:30pm IST).